Patient & Visitor Information |
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Thank you for choosing Provena Covenant Medical Center as
your healthcare provider. Our goal is to provide very good care. In
pursuit of that goal, your healthcare team is committed to ensuring that the
care, treatment, and services you receive are both high quality and safe.
As part of our commitment, we seek accreditation from the Joint Commission on
Accreditation of Healthcare Organizations (JCAHO). The JCAHO provides
unscheduled inspections to determine if we are in compliance with standards that
they set for quality, patient safety, and the safety of the environment.
If you feel, for any reason, that we have not met this goal during your stay, we
encourage you to let us know by contacting any member of your care team during
your stay or by contacting our Patient Relations Coordinator at 217-337-4737.In
addition, as a condition of our accreditation, we are required to advise you
that you may also contact the JCAHO or other hospital regulatory agencies to
express your concerns. You may do this without contacting us. The
following provides information about the ways in which you can contact the Joint
Commission or other regulatory agencies.
The agencies and the procedures for communicating with them include:
Joint Commission on Accreditation of Healthcare
Organizations Division of Accreditation Operations Office of Quality
Monitoring Joint Commission on Accreditation of Healthcare
Organizations One Renaissance Boulevard Oakbrook Terrace, IL
60181 800-994-6610 Phone 630-792-5636 Fax
e-mail to complaints@jointcommission.org
Illinois Department of Public Health 1-800-252-4343
The
Centers for Medicare and Medicaid Services
1-312-886-6432
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