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<!DOCTYPE HTML PUBLIC "-//W3C//DTD HTML 4.01 Transitional//EN" "http://www.w3.org/TR/html4/loose.dtd">
<html>
<head>

 
	


 
	


























<meta name="description" content="">
<meta name="keywords" content="Joint Commission on Accreditation of Healthcare Organizations, JCAHO, care, treatment, services, Patient Relations Coordinator, patient, visitor, information, hospital, Illinois Department of Public Health, Medicare,  Medicaid Services,">
<link href="default.css" rel="stylesheet" type="text/css" />

   <title>Patient & Visitor Information - Provena Covenant Medical Center</title>

<style type="text/css">
	@import url(default.css);
</style>


            <script language="JavaScript" type="text/javascript">
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						var aryLayerMoused = new Array();
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							this.HTMLname = arg[0];
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						function BillzImagePreload() {
						// 0) html image name 1) mo image src 2)image Name for rollover key (rollover may have multiple mos for one html Image) 
							var arg = BillzImagePreload.arguments;
							nbImagePreload(arg[0], arg[1], arg[2]);
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						function BillzMouseover() {
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								arg = BillzMouseover.arguments; //args 0)ImageName 1)OriginalSrc 2)array index (caller imagename)		
								nbMouseover(arg[0], arg[1], arg[2]);
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							return true;
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                  function nbMouseover(img_name, orig_src, img_key)
                  {
							var imageKey = null;
							var o = null;
							if (runMouseOvers) 
                     {				
								imageKey = (img_key.length > 0) ? img_key : img_name;
								if (!(aryMoImages[imageKey].ptrImage)) {
									aryMoImages[imageKey].ptrImage = BillzNavBarMM_findObj(img_name);
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								if (aryMoImages[imageKey] && (o = aryMoImages[imageKey].ptrImage)) 
                        {
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									aryMoImages[imageKey].Moused = true;
									o.src = aryMoImages[imageKey].imageMO.src;
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							return true;
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						var NavBarTempOnload = null;
						if (window.onload && window.onload != null){
							NavBarTempOnload = window.onload;
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						function FullyLoaded() {
							if (NavBarTempOnload != null){
								NavBarTempOnload();
							}
							runMouseOvers = true;
							return true;
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						function BillzMouseOutTimer() {
							return nbMouseOutTimer();
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                  function nbMouseOutTimer() 
                  {
							if (TimerID) {
								clearTimeout(TimerID);
							}
							TimerID = setTimeout("nbLayerRestore()",5000);
							return true;
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						function RestoreAll() {
							nbMouseoverRestore();
							nbLayerRestore();
							return true;
						}
                  
						function BillzMouseoverRestore() {
							return nbMouseoverRestore();
						}
                  function nbMouseoverRestore() 
                  {
							var i = 0;
							var o = null;
							if (runMouseOvers) 
                     {
								for (i = 0; i < imageList.length; i++) 
                        {
									if (aryMoImages[imageList[i]].Moused && (o = aryMoImages[imageList[i]].ptrImage)) 
                           {
										o.src = aryMoImages[imageList[i]].OriginalSrc;
										aryMoImages[imageList[i]].Moused = false;
									}
								}
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							return true;
						}
                  
						function BillzLayerRestore() {
							return nbLayerRestore();
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                  {
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									BillzNavBarRestoreLayers(aryLayerNames[i]);
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								pushIt = (varNewElement != aryArray[i]);
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								BillzArrayPush(aryArray, varNewElement);
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							return pushIt;
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						function BillzArrayPush(aryArray, varNewElement) { //Implement Array Push 'cause IE cant handle it
							aryArray[aryArray.length] = varNewElement;
							return true;
						}
						function BillzArrayPop(aryArray) { //Implement Array Pop 'cause IE cant handle it before 5.5
							var varItemToPop = null;
							if (aryArray[aryArray.length - 1]) {
								varItemToPop = aryArray[aryArray.length - 1];
								aryArray[aryArray.length] = null;
							}
							return varItemToPop;
						}
			                 
                  //v3.0 name changed to avoid clash with possible other JS in content, this function complements of MM Dreamweaver
						function BillzNavBarMM_findObj(n, d) {
						  	var p,i,x;
						
							if (registeredObjects[n]) {
								return registeredObjects[n];
							}
							if (!(d)) {
								d = document;
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							for (i = 0; !x && i < d.forms.length; i++) {
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						  	for (i=0; !x && d.layers && i < d.layers.length; i++) {
								if (d.layers[i].id.indexOf("external_") == -1) {
						  			x = BillzNavBarMM_findObj(n, d.layers[i].document);
								}
							}
							registeredObjects[n] = x;
						
						 	return x;
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						function BillzArrayContains() {
							var arg = BillzArrayContains.arguments;
							var foundit = false;
							var i = 0;
							for (i = 0; i < arg[0].length && !foundit; i++) {
								foundit = (arg[1] == arg[0][i]);
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							return foundit;
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						function NavBarRegisterLayer() {
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							var d = arg[1];
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								mo = true;
							} else {
								mo = false;
							}
							if (!(BillzArrayContains(aryLayerNames, n))) {
								if (o = BillzNavBarMM_findObj(n)) {
									aryNavBarLayers[n] = o;
									BillzArrayPushUnique(aryLayerNames, n);
									aryNavBarLayerInfo[n] = new NavBarLayer(n, d, mo);
								}
							}
							return true;
						}
						function BillzNavBarMM_showHideLayers() {
						//v3.0 name changed, this function complements of MM Dreamweaver with customizations by Bill Heller
							var i = 0;
							var x = "";
							var obj = null;
							var v = null;
							var p = null;
							var args = BillzNavBarMM_showHideLayers.arguments;

							if (args[args.length - 1] != "menu") {
								nbMouseOutTimer();
							}
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								if (!aryNavBarLayers[args[i]]) {
									x = (args[i + 2] == 'show') ? 'hide' : 'show';
									NavBarRegisterLayer(args[i], x);
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									v = args[i + 2];
									aryNavBarLayerInfo[args[i]].isDefault = false;
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										v = (v == 'show') ? 'hide' : 'show';
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										obj.style.visibility = (v == 'show') ? 'visible' : ((v == 'hide') ? 'hidden' : v);
									} else {
										obj.visibility = v;
									}
								}
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							return true;
						}
                  
						function BillzNavBarRestoreLayers() {
							var i = 0;
							var x = "";
							var obj = null;
							var v = null;
							var p = null;
							var args = BillzNavBarRestoreLayers.arguments;
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						  		if (obj = aryNavBarLayers[args[i]]) {
									v = aryNavBarLayerInfo[args[i]].defaultVisibility;
									if (obj.style) {
										obj = obj.style;
										v = (v == 'show' ) ? 'visible' : ((v == 'hide') ? 'hidden' : v);
									}
									obj.visibility = v;
									if (!aryNavBarLayerInfo[args[i]].MOutLayer) {
										aryNavBarLayerInfo[args[i]].isDefault = true;
									}
								}
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							return true;
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						function NavBarLayer() {
							var arg = NavBarLayer.arguments;
							this.defaultVisibility = arg[1];
							this.isDefault = true;
							this.MOutLayer = arg[2];
							return true;
						}
						function BillzNavMove() {
							return nbNavMove();
						}
                  function nbNavMove() 
                  {
							var thisl = null;
							var otherl = null;
							if (thisl = BillzNavBarMM_findObj("nbScrollLayer")) 
                     {
								if (thisl.style) {
									thisl = thisl.style;
									viz = "hidden";
								} 
								thisl.top = nbThisLoc -= 3;
								if (nbThisLoc < -750) {
									nbThisLoc = 325;
									nbTimes--;
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							}
							if (nbTimes <= 0) 
                     {
								otherl = BillzNavBarMM_findObj("BillzLayer");
								otherl.visibility = viz;
							} else {
								setTimeout("nbNavMove()", nbTime);
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							return true;
						}
						function NavBar_openadmin() {
							window.open('admin/', 'SiteAdmin', 'height=screen.availheight,width=screen.availwidth,scrollbars=1,toolbar=0,directories=0,status=0,menubar=0,resizable=1');
							return true;
						}
						window.onload = FullyLoaded;
					//-->
				</script>
				</head>



	
	<body style="background-color:#75ACD5;">
	<div align="center">
	<table align="center" width="768">
		<tr>
			<td background="images/bkg_leftgradient.jpg" width="8"></td>
			<td valign="top" align="left" style="background-color:#fff;">
				
				
					
				
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						<td align="left" valign="top">
							<a href="homepage.cfm?id=1&amp;oTopId=0">
							
								
									<img src="images/logos/logo_covenant.jpg" border="0" alt="" />
								
							
							</a>
						</td>
						<td background="images/bkg_top.jpg" width="552" height="85" style="background-repeat:repeat-x;" align="right">
						
							<table>
								<tr>
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											<td class="search" style="padding-left:10px;">&nbsp;</td>
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<style name="text/css" class="search">		
td.search {background-color: transparent; background-image: URL(images/clear.gif); font-family: Helvetica; font-weight: 
700; font-size: 8pt; color: 666666; }
				
	</style>

		<table border="0" cellpadding="0" cellspacing="0" background="" align= "top" class="search">		
		<form action="body.cfm?id=93" method="POST">		
		<input type="hidden" name="action" value="list">	
		<input type="hidden" name="search_areas_id" value="">	
		<input type="hidden" name="includewhat" value="">
			
			<tr class="search">							
				
					<td class="search" style="padding-left: 10px; ">Search</td>
				
				
					<td class="search"><input type="text" name="keywords" size="15" style="color: #3300FF; " value="Search Intranet"></td>
							
				
					<td class="search"><input type="IMAGE" src="images/go_button.gif" border="0" width="32" height="24" style="border: 0px; "></td>
				
			</tr>
		</form>
			<tr class="search"><td class="search" colspan="3" align="right">
				<a href="body.cfm?id=93">Advanced Search...</a>
			</td></tr>
		</table>
	 


									</td>
								</tr>
							</table>
						</td>
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				</table>
				
				<table>
					<tr>
						<td align="left" valign="top">
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			<p>Thank you for choosing Provena Covenant Medical Center as your healthcare provider.&nbsp; Our goal is to provide&nbsp;excellent care.&nbsp; In pursuit of that goal, your healthcare team is committed to ensuring that the care, treatment, and services you receive are both high quality and safe.&nbsp; As part of our commitment, we seek accreditation from The Joint Commission (TJC).&nbsp; The Joint Commission provides unscheduled inspections to determine if we are in compliance with standards that they set for quality, patient safety, and the safety of the environment.&nbsp; If you feel, for any reason, that we have not met this goal during your stay, we encourage you to let us know by contacting any member of your care team during your stay or by contacting our Patient Relations Coordinator at 217-337-4737.In addition, as a condition of our accreditation, we are required to advise you that you may also contact The Joint Commission or other hospital regulatory agencies to express your concerns.&nbsp; You may do this without contacting us.&nbsp; The following provides information about the ways in which you can contact The Joint Commission or other regulatory agencies.</p>
<p>The agencies and the procedures for communicating with them include:</p>
<p>The Joint Commission Division of Accreditation Operations<br />Office of Quality Monitoring<br />The Joint Commission<br />One Renaissance Boulevard<br />Oakbrook Terrace, IL&nbsp; 60181<br />800-994-6610&nbsp;Phone<br />630-792-5636 Fax<br />e-mail to <a href="mailto:complaints@jointcommission.org">complaints@jointcommission.org</a> <br /><br />Illinois Department of Public Health<br />1-800-252-4343<br /><br />The Centers for Medicare and Medicaid Services<br />1-312-886-6432</p>
		
	
 

				
			
			
			
			
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