Provena Saint Joseph Hospital
is now part of Presence Health
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Questions or Concerns About Your Care

 

Thank you for choosing Presence Saint Joseph Hospital as your healthcare provider. 

Our goal is to provide excellent care.  In pursuit of that goal, your healthcare team is committed to ensuring that the care, treatment, and services you receive are both high quality and safe.  As part of our commitment, we seek accreditation from the Joint Commission on Accreditation of Healthcare Organizations (JCAHO).  The JCAHO provides unscheduled inspections to determine if we are in compliance with standards that they set for quality, patient safety, and the safety of the environment.  If you feel, for any reason, that we have not met this goal during your stay, we encourage you to let us know by contacting any member of your care team during your stay or by contacting our Patient Advocate at 847-888-3301.

In addition, as a condition of our accreditation, we are required to advise you that you may also contact the JCAHO or other hospital regulatory agencies to express your concerns.  You may do this without contacting us.  The following provides information about the ways in which you can contact the Joint Commission or other regulatory agencies.

The agencies and the procedures for communicating with them include:

Joint Commission on Accreditation of Healthcare Organizations
Division of Accreditation Operations
Office of Quality Monitoring
Joint Commission on Accreditation of Healthcare Organizations
One Renaissance Boulevard
Oakbrook Terrace, IL  60181
630/792-5000 Phone
630-792-5636 Fax
e-mail to complaint@jcaho.org

Illinois Department of Public Health
1-800-252-4343

The Centers for Medicare and Medicaid Services
1-312-886-6432

Medical Services

Behavioral & Mental Health Programs
Breast Center
eICU - enhanced ICU
Cancer Care Services
Emergency Services
Heart & Vascular Institute
Home Care
Hyperbaric Oxygen Therapy
Imaging/Radiology
Interventional Radiology
Massage Therapy
Occupational Health Services
Pulmonary Services
Rehabilitation Services
Diabetes and Nutrition Education
Surgery
Stroke Care
Women's Heart Center
Women's Services
Wound Healing Center/Hyperbaric Oxygen Therapy

Locations

Presence Medical Group
Main Hospital
New Bed Tower
Meadows Cancer Center
Heart & Vascular Institute
Women's Heart Center
Therapy Locations
Occupational Health Services

Patient & Visitor Information

Patient & Visitor Handbook
Patients Rights & Responsibilities (English)
Responsabilidades y Derechos del Paciente
Questions or Concerns About Your Care
Patient Privacy Policy
Patient Safety
Phone Numbers
Maps & Directions
Parking
We're Open 24-7
Nurse Staffing Information for Patients
Dining
Brewstir's Cafe
Room Service
Medical Records
Patient Health Portals
Physician Finder
Billing Inquiries
Accepted Insurance Plans
Spiritual Care
Prayer Requests
Financial Assistance
Gift Shop
The Healing Gallery
About Presence Saint Joseph Hospital

Contact Us

E-mail or Phone
Find a Doctor
Take a Class
Ways to Give