Provena Saint Joseph Medical Center
is now part of Presence Health
Decrease (-) Restore Default Increase (+) font size
Bookmark and Share

spacer graphic

Emergency Services

Eliminating Your Wait in Our Emergency Department

We've taken steps to virtually eliminate the wait in our Emergency Department while maintaining the highest levels of quality and patient satisfaction.

When emergencies happen, it's comforting to know you can trust Presence Saint Joseph Medical Center, a Level II trauma center with vast experience in treating all types of emergencies, ranging from broken bones, to heart attacks, to critical injuries. In 2006 we were named an accredited Chest Pain Center  - only 5% of the hospitals nationwide have this designation.

Our state-of-the-art Emergency Department is staffed 24 hours around the clock by board certified emergency medicine physicians who have education and special training in emergency medicine. Plus, an impressive 51 percent of the emergency nurses are trauma nurse specialists, in addition to being certified in advanced cardiac life support - a statistic that significantly exceeds requirements of the Illinois Department of Public Health.

Patients who arrive in the Emergency Department are assessed by a skilled triage nurse who determines the urgency of the patient's condition. Patients with the most urgent or life-threatening conditions always take priority.

Presence Saint Joseph's Emergency Department is equipped to handle all types of injuries. Diagnostic capabilities are enhanced by sophisticated technology called digitized radiography, a filmless process that produces images on a computer monitor within seconds after the x-ray is taken. As a state-designated Level II trauma center, the only cases that may require transfer from Presence Saint Joseph to another medical facility include burns, and rare pediatric cases.

In addition to the impressive facilities and the expertise of the emergency staff, another key component of the Emergency Department is the Pastoral Care staff, who are available around the clock to address the needs of the patient and their family.

Express Care for Minor Illness and Injury
Located next to Presence Saint Joseph's main Emergency Trauma Center on first floor, Express Care is designed to expedite the treatment of non-emergent patients who might otherwise have to wait while patients with more serious conditions receive treatment. From the moment a patient walks in the door, Express Care staff strives to diagnose, treat and discharge the patient within 90 minutes.

What to Expect
Regardless of the nature of the injury or illness, all patients who come to Presence Saint Joseph Medical Center for emergency care are first evaluated by a triage nurse, who assesses the patient's symptoms, past medical history, current medications and vital signs. Based on this information, the triage nurse determines which patients are appropriate for Express Care. This typically includes individuals who have less complicated illnesses or injuries that require minimal diagnostic testing, such as:

  • Minor coughs
  • Earaches
  • Sore throats
  • Minor burns
  • Toothaches
  • Fevers
  • Sprains and strains
  • Dog bites
  • Insect stings
  • Lacerations

Patients appropriate for Express Care are directed to a special reception area and treatment rooms.
Caring and Expert Staff.

All Express Care patients are evaluated and treated by a board certified emergency medicine physician, who is assisted by an emergency trained registered nurse and certified nurse assistant. These are the same physicians and staff who work in Presence Saint Joseph's Level II Trauma Center. For patients who require additional follow-up with a specialist such as an orthopedic surgeon, plastic surgeon or otolaryngologist, Express Care staff will provide a referral to a specialist on staff at Presence Saint Joseph Medical Center.

Express Care Hours
Express Care is open from 11:00 a.m. to 11:00 p.m. seven days a week, every day of the year. Presence Saint Joseph Medical Center's Emergency Trauma Center is open 24 hours around the clock and available to provide emergency care to patients with any type of illness or injury.

Backed by an Experienced Emergency Trauma Center
Express Care is part of Presence Saint Joseph Medical Center's highly sophisticated Emergency Trauma Center. With nearly 70,000 annual patient visits, the Emergency Trauma Center is equipped to handle all types of injuries. As a state-designated Level II trauma center, the only cases that may require transfer from Presence Saint Joseph to another medical facility include burns, certain spinal cord injuries, and rare pediatric cases.

No Need to Phone First
Many emergency patients tend to call before coming to the hospital to make sure their condition really requires emergency care. However, we believe it's best to trust your instincts. If it's an emergency to you, it's an emergency.


Healing Arts Pavilion
Imaging Centers
Immediate Care New Lenox
Immediate Care Plainfield
Physical Therapy Services
Sleep Disorder Center
Wound Care Center

Medical Services

Alliance Health
Balloon Sinuplasty
Behavioral Health
Cancer Services
Cardiovascular and Heart Care
Children's Emergency Department
Clinical Research Trials at PSJMC
Diabetes and Nutrition Education
EICU - enhanced ICU
Emergency Services
Family Birthing Suites
Gastrointestinal Services
Healing Arts Pavilion
Presence Home Care and Hospice
Imaging Services
Interventional Radiology
Long Term Care
Neuroscience Institute
Orthopedic Services
Pediatric Services
Pulmonary Services
Rehabilitation - Inpatient
Rehabilitation - Outpatient
Senior Spirit
Sleep Disorder Center
Support Groups
Weight Loss Surgery
Women and Children Services
Wound Care Center

Patient & Visitor Information

Accepted Insurance Providers
Advance Directives
Area Information
Cafeteria Menu/Hours
Contact Information
Financial Assistance
Financial Assistance and Clearance
Gift Shop
Language Assistance
Maps & Directions
Medical and Vital Records
Medical Library
MRSA Prevention
Nurse Staffing Information for Patients
Parking Information
Patient Email
Patient Family Advisory Committee
Patient Health Portals
Patient Privacy Overview
Patient Questions & Concerns
Patient Stories
Room Service Dining
Spiritual Care
Visiting Hours

About Us

Map of 1st Floor
2010 Annual Report
Board of Directors
Commitment to our Communities
Community Outreach
Community Partners
Contact Information
Conference Center Facilities
Flu Information
Hospital Report Card Act
Mission Vision and Values
Patient Stories
Physicians Only
Quality Reports
Virtual Tours