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Thank you for choosing Presence Saint Joseph Medical Center as your healthcare provider.
Our goal is to provide very good care. In pursuit of that goal, your healthcare team is committed to ensuring that the care, treatment, and services you receive are both high quality and safe. As part of our commitment, we seek accreditation from the Joint Commission on Accreditation of Healthcare Organizations (JCAHO). The JCAHO provides unscheduled inspections to determine if we are in compliance with standards that they set for quality, patient safety, and the safety of the environment. If you feel, for any reason, that we have not met this goal during your stay, we encourage you to let us know by contacting any member of your care team during your stay or by contacting our Patient Relations Coordinator at (815) 725-7133 ext. 7141.
In addition, as a condition of our accreditation, we are required to advise you that you may also contact the JCAHO or other hospital regulatory agencies to express your concerns. You may do this without contacting us. The following provides information about the ways in which you can contact the Joint Commission or other regulatory agencies.
The agencies and the procedures for communicating with them include:
Joint Commission on Accreditation of Healthcare Organizations
Division of Accreditation Operations
Office of Quality Monitoring
Joint Commission on Accreditation of Healthcare Organizations
One Renaissance Boulevard
Oakbrook Terrace, IL 60181
630/792-5636 Phone
630-792-5636 Fax
e-mail to complaint@jcaho.org
Illinois Department of Public Health
1-800-252-4343
The Centers for Medicare and Medicaid Services
1-312-886-6432
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