Provena Saint Joseph Medical Center
is now part of Presence Health
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Patient Questions & Concerns

Thank you for choosing Presence Saint Joseph Medical Center as your healthcare provider. 

Our goal is to provide very good care.  In pursuit of that goal, your healthcare team is committed to ensuring that the care, treatment, and services you receive are both high quality and safe.  As part of our commitment, we seek accreditation from the Joint Commission on Accreditation of Healthcare Organizations (JCAHO).  The JCAHO provides unscheduled inspections to determine if we are in compliance with standards that they set for quality, patient safety, and the safety of the environment.  If you feel, for any reason, that we have not met this goal during your stay, we encourage you to let us know by contacting any member of your care team during your stay or by contacting our Patient Relations Coordinator at (815) 725-7133 ext. 7141.

In addition, as a condition of our accreditation, we are required to advise you that you may also contact the JCAHO or other hospital regulatory agencies to express your concerns.  You may do this without contacting us.  The following provides information about the ways in which you can contact the Joint Commission or other regulatory agencies.

The agencies and the procedures for communicating with them include:

Joint Commission on Accreditation of Healthcare Organizations
Division of Accreditation Operations
Office of Quality Monitoring
Joint Commission on Accreditation of Healthcare Organizations
One Renaissance Boulevard
Oakbrook Terrace, IL  60181
630/792-5636 Phone
630-792-5636 Fax
e-mail to complaint@jcaho.org

Illinois Department of Public Health
1-800-252-4343

The Centers for Medicare and Medicaid Services
1-312-886-6432


 

Locations

Healing Arts Pavilion
Hospital
Imaging Centers
Immediate Care New Lenox
Immediate Care Plainfield
Physical Therapy Services
Sleep Disorder Center
Wound Care Center

Medical Services

Alliance Health
Balloon Sinuplasty
Behavioral Health
Cancer Services
Cardiovascular and Heart Care
Children's Emergency Department
Clinical Research Trials at PSJMC
Diabetes and Nutrition Education
EICU - enhanced ICU
Emergency Services
Family Birthing Suites
Gastrointestinal Services
Healing Arts Pavilion
Presence Home Care and Hospice
Imaging Services
Interventional Radiology
Long Term Care
Neuroscience Institute
Orthopedic Services
Pediatric Services
Pulmonary Services
Rehabilitation - Inpatient
Rehabilitation - Outpatient
Senior Spirit
Sleep Disorder Center
Support Groups
Surgery
Weight Loss Surgery
Women and Children Services
Wound Care Center

Patient & Visitor Information

Accepted Insurance Providers
Advance Directives
Appointments
Area Information
Cafeteria Menu/Hours
Contact Information
Financial Assistance
Financial Assistance and Clearance
Gift Shop
Language Assistance
Maps & Directions
Medical and Vital Records
Medical Library
MRSA Prevention
Nurse Staffing Information for Patients
Parking Information
Patient Email
Patient Family Advisory Committee
Patient Health Portals
Patient Privacy Overview
Patient Questions & Concerns
Patient Stories
Room Service Dining
Spiritual Care
Visiting Hours

About Us

Map of 1st Floor
Advocacy
Accreditations
Board of Directors
Commitment to our Communities
Community Outreach
Community Partners
Contact Information
Conference Center Facilities
Flu Information
History/Overview
Hospital Report Card Act
Locations
Mission Vision and Values
Patient Stories
Physicians Only
Virtual Tours